A front office for heating and cooling businesses.
A furnace that stops at 2:00 am cannot wait for the morning. BuzzyCrew is planned to answer, tell a no-heat call from routine work, reach you when it matters and keep tune-ups on the calendar.
BuzzyCrew is in early access and not open to the public yet. This page describes how it is planned to work for heating and cooling businesses. Heating and cooling is a planned industry: early access opens first to plumbing, electrical and cleaning.
Common front-office problems in heating and cooling, and how the crew is planned to handle them
No-heat calls in the middle of the night
What happens today
On a cold night a family without heat calls until someone answers, and not every night call is urgent.
How the crew is planned to handle it
You decide what counts as urgent. The receptionist asks whether there is any heat and whether the caller smells gas, then follows your routing rules to reach you. Routine calls are booked into the next open slot.
The AI receptionist and routing rules are planned for Growth and Pro.
Missed calls while you are on a job
What happens today
You cannot answer the phone in a crawl space or on a roof, and a caller who reaches voicemail often tries the next company.
How the crew is planned to handle it
The crew texts back anyone you miss, in your business name, and the reply lands in your shared inbox. With the AI receptionist it can also pick up, ask about the system and offer open times from your calendar.
Missed-call text-back is planned for every plan. The AI receptionist is planned for Growth and Pro.
Replacement quotes that sit without a reply
What happens today
Furnace and air conditioner replacement quotes take time to write, and nobody follows up once they are sent.
How the crew is planned to handle it
The crew gathers the job details and prepares a quote from the prices you gave it. It waits for you as an item to approve. The customer receives nothing until you approve, change or decline it.
Quotes for approval are planned for Pro.
Seasonal tune-ups and reviews
What happens today
Fall furnace checks and spring air conditioner tune-ups are forgotten until the first cold or hot week, and happy customers are rarely asked for a review.
How the crew is planned to handle it
Re-booking reminders and seasonal campaigns are planned for customers who are due a tune-up, sent only to customers who agreed to hear from you. Once you mark a job complete, the crew sends a short review request in your business name.
Review requests are planned for every plan. Re-booking reminders and seasonal campaigns are planned in the Growth module.
An example heating and cooling day
Example data only. Tallis Heating and Cooling is a fictional business, and the names, numbers and times below are made up to show how a day is planned to run.
- 2:05 am
Lena M. calls because the furnace has stopped. The receptionist confirms there is no gas smell and follows your no-heat rule, so the call reaches you with a summary.
- 9:00 am
A furnace replacement quote for Tom B. is prepared from your price list. It waits for your approval and nothing has been sent.
- 1:30 pm
A missed call gets a text back. Grace W. replies to ask about an air conditioner tune-up and the reply is waiting in your inbox.
- 4:00 pm
You mark yesterday's repair complete. A review request goes out after a short delay.
The preview shows an after-hours call about a furnace with no heat, checked for a gas smell and passed to the owner as urgent, and a short schedule with crew-booked jobs marked in green.
Want to click through an example owner dashboard? Take the product tour.
Example data. Names, numbers and times are fictional.
Questions from heating and cooling businesses
What happens when a caller smells gas?
The receptionist is planned to give the safety message you set and alert you straight away under your routing rules. It does not try to diagnose the problem. It is planned for Growth and Pro and is not live yet.
Can it tell callers about my after-hours rates?
It answers from the information you give it, so it can explain an after-hours call-out policy you have written down. It does not set or change prices.
Will it quote a furnace or air conditioner replacement on its own?
No. The crew prepares a quote from the prices you give it, and it waits for your approval before the customer sees it. Quotes for approval are planned for the Pro plan.
Can it book maintenance visits?
Booking with confirmations and reminders is planned for Growth and Pro, and it follows your calendar. Re-booking reminders for customers due a tune-up are planned in the Growth module.
Is BuzzyCrew available for heating and cooling businesses now?
Not yet. BuzzyCrew is in early access and opens first to plumbing, electrical and cleaning businesses in Canada and the United States. Heating and cooling is planned next. You can join the list or book a demo.
Guides for heating and cooling businesses
See how your heating and cooling crew would work.
Join early access, or book a 30-minute demo and we will walk through a typical day of calls, bookings and follow-ups for your business, using made-up customers and numbers.