A front office for roofing businesses.
After hail or high wind, the phone does not stop. BuzzyCrew is planned to answer every caller, collect the details you need and turn storm-week calls into booked inspections.
BuzzyCrew is in early access and not open to the public yet. This page describes how it is planned to work for roofers. Roofing is a planned industry: early access opens first to plumbing, electrical and cleaning.
Common front-office problems for roofers, and how the crew is planned to handle them
Call spikes after a storm
What happens today
After hail or wind, more people call in a day than one person can answer, and most callers who reach voicemail move on.
How the crew is planned to handle it
The receptionist answers each caller and asks the questions you set, such as the address, what damage they can see, whether water is coming in and whether they plan an insurance claim. Missed callers get a text back in your business name.
Missed-call text-back is planned for every plan. The AI receptionist is planned for Growth and Pro.
Inspections that need the right slot
What happens today
Inspection times get booked on paper or from memory, and a busy week ends in double bookings or long gaps.
How the crew is planned to handle it
Booking follows your calendar and only offers the inspection windows you open, with a confirmation and a reminder for each visit. Active leaks follow your urgent routing rules instead of waiting for a slot.
Booking, confirmations and reminders are planned for Growth and Pro.
Estimates that go cold
What happens today
Estimates take days to write after a busy week, and the homeowner has often signed with someone else by then.
How the crew is planned to handle it
The crew collects the inspection details and prepares an estimate from your price list. You approve, change or decline it before the customer receives anything. Open estimates stay in your lead pipeline so none are forgotten.
Quotes for approval are planned for Pro. The lead pipeline is planned for every plan.
Few reviews after many finished roofs
What happens today
A finished roof rarely turns into a review, even when the customer was happy with the work.
How the crew is planned to handle it
When you mark a job complete, the crew sends a short review request in your business name, to customers you have served. It does not write reviews.
Review requests are planned for every plan.
An example roofing day
Example data only. Tarnbrook Roofing is a fictional business, and the names, numbers and times below are made up to show how a day is planned to run.
- 7:30 am
Calls start after last night's hail. Each caller is asked for the address, the damage they can see and whether they plan an insurance claim.
- 10:00 am
Inspection windows for Thursday and Friday fill from your calendar. Ben O. reports a leak inside, so the urgent rule applies and his call reaches you.
- 12:30 pm
Two estimates prepared from your price list wait for your approval. You approve one and change the other.
- 5:30 pm
You mark Monday's re-roof complete and a review request goes out when your rule says.
The preview shows a call about hail damage, checked for an active leak and booked as an inspection on Thursday morning, and a short schedule with crew-booked jobs marked in green.
Want to click through an example owner dashboard? Take the product tour.
Example data. Names, numbers and times are fictional.
Questions from roofers
Can it answer insurance questions?
It collects details, such as whether the customer plans a claim, and passes them to you. It does not give insurance advice.
How does it avoid overbooking inspections?
Booking follows your calendar and only offers the windows you open, so a full day is not offered again. Booking is planned for Growth and Pro and is not live yet.
Will it send an estimate without me?
No. Estimates are prepared from your prices and wait for your approval before the customer receives them. Quotes for approval are planned for the Pro plan.
Do I need a new phone number?
No. You can forward your existing number to the crew, or use a new local number if you prefer.
Is BuzzyCrew available for roofing businesses now?
Not yet. BuzzyCrew is in early access and opens first to plumbing, electrical and cleaning businesses in Canada and the United States. Roofing is planned next. You can join the list or book a demo.
See how your roofing crew would work.
Join early access, or book a 30-minute demo and we will walk through a typical day of calls, bookings and follow-ups for your business, using made-up customers and numbers.