A front office for plumbing businesses.
You are under a sink when the phone rings. BuzzyCrew is planned to answer, tell an emergency from routine work, book the job and keep you in charge of prices.
BuzzyCrew is in early access and not open to the public yet. This page describes how it is planned to work for plumbers.
Common front-office problems in plumbing, and how the crew is planned to handle them
Missed calls while you are on a job
What happens today
A customer with a leak who reaches voicemail often calls the next plumber on the list.
How the crew is planned to handle it
The crew texts back anyone you miss, in your business name, and the reply lands in your shared inbox. With the AI receptionist it can also pick up, ask what is wrong and offer open times from your calendar.
Missed-call text-back is planned for every plan. The AI receptionist is planned for Growth and Pro.
Emergencies after hours
What happens today
A burst pipe at 9:40 pm cannot wait until morning, and not every night call is an emergency.
How the crew is planned to handle it
You decide what counts as an emergency. The receptionist asks whether water is running and whether it can be shut off, then follows your routing rules to reach you. Everything else is booked for the next open slot.
The AI receptionist and routing rules are planned for Growth and Pro.
Quotes that wait too long
What happens today
Water heater and repipe quotes get written late in the day, and the customer has often moved on by then.
How the crew is planned to handle it
The crew gathers the job details and prepares a quote from the prices you gave it. It waits for you as an item to approve. The customer receives nothing until you approve, change or decline it.
Quotes for approval are planned for Pro.
Reviews and yearly maintenance
What happens today
Happy customers rarely get asked for a review, and drain or water heater checks are forgotten until something fails.
How the crew is planned to handle it
Once you mark a job complete, the crew sends a short review request in your business name. Re-booking reminders and seasonal campaigns are planned for customers who are due a yearly check.
Review requests are planned for every plan. Re-booking reminders and seasonal campaigns are planned in the Growth module.
An example plumbing day
Example data only. The names, numbers and times below are made up to show how a day is planned to run.
- 9:40 pm
Priya S. calls about a burst pipe. The receptionist confirms the shut-off valve is closed and follows the emergency rule you set, so the call reaches you.
- 7:10 am
A missed call from the night before gets a text. Marcus T. replies about a leaking shower valve and the reply is waiting in your inbox.
- 11:30 am
A water heater quote for Dana K. is prepared from your price list. It waits for your approval and nothing has been sent.
- 4:30 pm
You mark the drain clean complete. A review request goes out after a short delay.
The preview shows an after-hours call about a burst pipe, handled as an emergency and passed to the owner, and a short schedule with crew-booked jobs marked in green.
Want to click through an example owner dashboard? Take the product tour.
Example data. Names, numbers and times are fictional.
Questions from plumbers
Can BuzzyCrew answer emergency plumbing calls at night?
That is what the AI receptionist is planned to do on Growth and Pro. You set what counts as an emergency and where those calls go. It is not live yet, so you cannot use it today.
Will it quote a water heater replacement on its own?
No. The crew prepares a quote from the prices you give it, and it waits for your approval before the customer sees it. Quotes for approval are planned for the Pro plan.
Do I need a new phone number?
No. You can forward your existing number to the crew, or use a new local number if you prefer.
Is BuzzyCrew available for plumbing businesses now?
Not yet. It is in early access and opens first to plumbing, electrical and cleaning businesses in Canada and the United States. You can join the list or book a demo.
See how your plumbing crew would work.
Join early access, or book a 30-minute demo and we will walk through a typical day of calls, bookings and follow-ups for your business, using made-up customers and numbers.