Getting your business ready
The crew answers using what you tell it. Gather four things now: your hours, services, prices and service area.
Why this matters
The AI receptionist, booking and website all depend on the facts about your business. Clear facts mean fewer calls handed back to you. You do not need to set anything up yet. This is a checklist you can prepare before launch.
What to gather
- Hours. Write down your regular hours, after-hours rules and holiday closures. Decide what counts as an emergency.
- Services. List what you do, and also what you do not do. A short list is better than a long vague one.
- Price list. Note fixed prices, call-out fees and hourly rates. For jobs you must see first, note that you quote after a visit.
- Service area. Write the cities, postal or ZIP codes you cover, and any places you refuse.
Also useful
- The phone number your customers already call.
- Where you want booking requests and urgent calls sent.
- Your usual way of greeting callers.
You stay in charge
Anything outside the rules you set is passed to you rather than guessed. Quotes wait for your approval. You can change your answers later.