How the AI receptionist will answer calls
At launch, the receptionist will pick up calls to your business, ask what the caller needs, and pass the right details to you.
What it will do
The AI receptionist is planned for the Growth and Pro plans. It will answer when you are busy, after hours, or all the time, whichever you choose. Your customers can keep calling your existing number, which you forward to the crew.
What a call looks like
- The receptionist greets the caller using your business name.
- It asks what they need and collects their name, number and address.
- It answers questions using the hours, services and service area you provided.
- It offers booking times from your calendar where booking is switched on.
- It sends you a short summary. Emergency calls follow the routing rules you set.
What it will not do
When it does not know, it says so and passes the call to you.
- Guess prices you have not given it.
- Send a quote without your approval.
- Promise work outside your service area or services.
Minutes
Time on live calls uses your plan minutes. Plans, overage and alerts are explained in the plans article.
Common questions
- Is the AI receptionist available now?
- No. It is planned for launch on the Growth and Pro plans. You can see how it is planned to work on a demo call.
- Do I need a new phone number?
- No. You can forward your existing number to the crew. A new local number is available if you prefer.